Refund policy

Return & Refund Policy

At Khelaiyya, customer satisfaction is important to us. We want every order to arrive safely and be something our customers love. If something isn't right, our team is happy to help.

Returns

Return requests can be made within 7 days of confirmed delivery.

Items should be:

Free from stains, or damage
In original packaging
With tags attached, if applicable

Returns must be approved by Khelaiyya before being shipped back.

Email: khelaiyyateam@gmail.com
WhatsApp: +1 312-515-0450

Return Shipping

For returns where the item is not damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable for customer-initiated returns.

If an item arrives damaged, defective, or incorrect due to an error on our part, Khelaiyya will cover the return shipping cost and provide a full refund or replacement at no additional cost.

Damaged or Incorrect Items

Please contact us within 2 Days of delivery with clear photos or video of the issue.

Once the issue is verified, Khelaiyya will take care of the return shipping and provide a full refund or replacement, depending on availability.

Exchanges

Exchanges are available whenever possible. Since many Khelaiyya products are available in limited quantities, the requested replacement may not always be in stock.

If the replacement is unavailable, an eligible return can be processed and a new order can be placed for an available item.

Non-Returnable Items

The following items are final sale:

Customized or personalized products
Opened or used henna or tattoo stencil products
Gift cards
Sale or clearance items

Refunds

Approved refunds are issued to the original payment method within 3 business days after the returned item is received and inspected.

There are no restocking fees.

For customer-initiated returns, original shipping charges are non-refundable and return shipping costs are the customer's responsibility.

For verified damaged, defective, or incorrect items, Khelaiyya covers the return shipping cost and provides a full refund.

Lost or Stolen Packages

Once carrier tracking confirms delivery, Khelaiyya is not responsible for packages that are lost or stolen afterward. Assistance may be provided with carrier claims when possible.